Your MSP business has an inbuilt issue. Those that make up your team will, at some level, be resistant to necessary change. Some may not even realize they’re this way, making justifications that sound very logical at the time they’re made, but on further consideration are revealed to be excuses for avoiding development. Not all employees will be this way, but many will at some point.
Here are some tactics you can use to help foster an attitude which embraces transition throughout your operation:
Structure Teams: Put People in the Right Places
An MSP business will hamper streamlined operations if it doesn’t put the right people in the right places. Engineers shouldn’t be in marketing and vice versa. That’s an extreme example, but you get the point. If you put people in the wrong places, should they be functional at all, it will require them abstractly considering their position and sort of “faking it till they make it,” stumbling into a workflow they can get their head around. The prospect of doing that again will make them resistant to change. But if everybody is always in the right place, they can trust forward change will suit them, rather than work against them.
Give Everybody Goals That Stretch Them
You should move from strength to strength. If everybody’s working beneath their potential, they’ll stagnate. You don’t build muscle by staying in the same routine. You’ve got to push past previous limitations to find new strengths. Push your team members, but not too hard. Push them in a way which matches their ability and will enable future successes.
Be Passionate, Persuasive, and Solve Conflicts Swiftly
When new changes become necessary, ensure passion informs your presentation of a given transition. You’ve got to push through conflicts as fast as you reasonably can and have a persuasiveness to what you’re presenting. When your team can trust you’ll put them in the right positions, this gives you evidence that you can put before them if they balk at change.
Reward Creativity, Ensure You’re Positively Supportive
When team members are creative, reward this where possible. Certainly, there’s positive and negative creativity; but for the most part, it’s going to be good. Support your team with a positive attitude of affirmation and you may encourage them to facilitate changes on your own. At that point, change is associated with forward company development, and it can become internally competitive in a profitable way.
When your MSP business is supportive of innovators, passionate, persuasive, stretches employees, puts them in the right place, and rewards creativity, you’re likely to engender an operational attitude throughout your team that is conducive to change. This will make you flexible and more effective when markets transition.