Just as your MSP company understands clients will experience operational difficulties requiring BDR, you should understand your team is going to have conflict with your leadership and peers throughout the course of normal operations. There are going to be feathers that get ruffled. You have to understand it’s going to happen. Several strategies to consider include:
- Don’t avoid that which is natural
- Don’t merely reprimand, guide your team
- Condition corporate culture to cultivate communication
Don’t Avoid That Which Is Natural
Your MSP company will have instances where team members get into conflict for reasons that may or may not have to do with work. To some degree, this is natural. People are going to have issues with one another and quarrel over essentially nothing in the grand scheme of things. Find ways of getting the minds of those in conflict off that which is emotionally-impacting and address the issues when everyone is in a clear frame of mind. Oftentimes, the quarrel is collateral to some other issue.
Don’t Merely Reprimand, Guide Your Team
When somebody makes a mistake, you need to guide them into proper behavior. Sometimes, this guidance may require duties that aren’t ideal to the individual who made the mistake. The key is that you’re seeking to discipline, not punish. You’re seeking to guide, not compel.
Condition Corporate Culture to Cultivate Communication
The culture of your MSP should be conducive to communication from the outset. Establish these habits with new employees and continuously foster more communicative practices. Much contention comes from miscommunication in the workplace. Opening channels of interaction can sidestep this.
To handle conflict internally, you need to understand that some level of conflict is natural, guide team members rather than strictly reprimanding them, and cultivate communication in your MSP company culture.