Your MSP business may be likened to a band on stage. How the sound reaches them at the front of the auditorium and how it reaches audience members at the back will objectively differ. This requires monitors.
A monitor is a speaker which sends out all the music as mixed together, and heard at the back of the room, as well as individual instrument sounds, so musicians on stage can hear how they sound.
Think of the rock band’s monitor like feedback amidst your MSP. You can’t determine where issues are from certain perspectives. Positive feedback can reflect the sound back at you so you see where you need to increase or decrease the volume of your technological activity. Following are tips to help you successfully acquire effective feedback and empower your tech team for greatest success:
- Be open to receive
- Conduct something like a “fireside chat”
- Stratify feedback requests to avoid oversaturation
Be Open to Receive
Your MSP business should not take on feedback it can’t respond to. Whether getting feedback from clients, teammates, vendors or competitors, when you ask for it, be prepared to get it. If you ask an employee if they think process X works, and they say no for Y, Z, and Q reasons, then you’d better not reprimand them. Consider those objections and see if they have any validity.
Conduct Something Like a “Fireside Chat”
Like the presidential fireside chats of old, you want to sit down with your team at intervals and discuss operations to determine pain points and resolution strategies.
Stratify Feedback Requests to Avoid Oversaturation
Don’t ask for feedback about everything; this becomes passive-aggressive micromanagement. Instead, be selective and sprinkle feedback inquiries throughout operations without being repetitive on certain operational quarters of your MSP.
A Profitable Sound
Your MSP business will have a more solid, profitable sound if you use feedback monitors to inform your performance on the stage of your business field. Be open, consult your team at intervals, and ensure you don’t oversaturate with feedback requests.
