Your MSP business needs to have secure operations internally and in terms of the tech security options it provides. There are common mistakes SMBs make that are built around providing technology, and mistakes made by those who are using that tech. As an MSP, you need to be secured against both categories of error.
Common Errors in Tech Security
First, most MSPs already understand the thresholds of technology capability, security, and cybercrime are in constant flux; so no one-size-fits-all solution exists which will perpetually secure your business. You can’t build a digital “bulkhead” against cyber attacks; within five years, the best security is totally vulnerable. Second, at the very least, your MSP needs to assure it protects itself and customers from the following common security errors:
Don’t Believe You Won’t Be Targeted–It Absolutely Can Happen to You
Just because you’re an MSP doesn’t mean cybercriminals have avoided putting you squarely in the center of their hacking cross-hairs. Corporate espionage could make you a target, so could the customers you serve; maybe a hacker wants to compromise them through you for one reason or another.
Understand the danger, understand it’s always there, and take measures beforehand. Have multiple firewalls, install the same for your customers, have backup and recovery strategies, and be sure you’ve got available antivirus protocols. Keep these things updated continuously.
Assuming Security Internally and Externally Was Already Secured Long Ago
You should know better than to assume security measures taken a few years ago are totally representative today. This was alluded to earlier. Technology is always moving.
If you’ve only got the security solutions you put together a few years ago, you’re definitely vulnerable now. Keep your security updated, and be sure you keep the security solutions you’ve put into play for your customers as cutting edge as it’s feasible for you to.
Internal IT Teams Put Out Tech Fires, But Don’t Make Them Your First Resort
Though as an MSP business you’ve got professional tech people who can stop a lot of cybercriminal tech fires from “burning down” operations, you can’t lean on these options alone. You’ve got to keep them updated for your tech business and your customers as continuously as it’s possible to.
Assuring Operations Are At Their Most Secure
When you understand that your MSP business can be targeted, that security must be continuously updated, and that internal IT teams should be a last resort rather than a first resort, you’ll have a higher likelihood of effectively securing your business and customers against pernicious cybercriminals. It’s not an issue of “if”, but “when”, and how well prepared you are to sustain and stave off the attack.