Imagine if you could trade places with a customer, employee, or a boss for one day. What did you imagine this day to be like? This movie in its twisted plot of a mother and daughter switching bodies shows us that it’s important to understand one another’s perspective to achieve a healthy relationship and common understanding which is essential for any growing MSP company.
Take a Walk in their Shoes
Lindsey Lohan and Jamie Lee Curtis star as the mother daughter team that cannot be any more different from one another. We may feel similarly when dealing with clients or the higher ups. MSPs often judge their customers saying “Buyers are liars” when often they behave the same exact way in a similar situation. It’s important to try and have a deeper insight and be more sympathetic. Three common areas where business owners lie are: how big their company is, how many employees they have, how long they’ve been around, and falsely represent certain skill sets they don’t really have a.k.a. fake it till you make it. Often this distorts companies’ understandings of one another and can lead to a variety of problems.
A need to Succeed!
Through the body switch of the mother daughter team they realized that there is much more to each of them than meets the eye. We can certainly understand that when you make the effort to walk into someone else’s shoes it makes it that much easier to get on the same page and help each other get what they need to succeed.