Your MSP business is likely employing dozens of individuals who are making more than six figures annually— well, depending on your operation’s size, in any event. You’re working with dedicated, professional, upwardly-mobile individuals looking to do the best possible thing for their career. Ideally, you should make it so that staying with your MSP and growing together is that convenient career-building move. Three strategies to do this naturally are:
1. Friendship Facilitation
Yes, employees you hire are staff who are, in terms of rank, inferior. But in terms of humanity, they may very well be your superior. As much as it is sensible and within your power to do so, treat your staff like that. Doing so means listening to their needs, considering disputes that arise, and acting with as much fair authenticity as possible. When you have character, it shows. Character is apt to induce friendship. Friendship induces loyalty. With loyalty comes longevity, and, additionally, you may find the reciprocation of friendly feelings, developing into a positive lifelong relationship.
2. Fair Amounts of Fun
Your MSP business shouldn’t be designed to make the brain smooth. A healthy brain is ridged and full of diverse neural connections! An unhealthy, unimaginative mind is apt to be smooth like a koala’s. As it turns out, neuroscience has revealed a concept called neuroplasticity; in a nutshell: your brain doesn’t have a finite amount of brain cells. In fact, every time you learn something, new neural connections are made, which by design require new cells.
If your MSP is monochrome, humdrum, homogenized, and boring, you’re going to see that lack of creativity reflected in employees. But if you have a fair amount of fun surfeiting operations, likewise this will be reflected in workers. Those who are having some level of fun are less likely to dread their day-to-day grind. Those in a mirthless continual toil are more likely to get tired of the voyage and jump ship. So, allow music where it makes sense, have creative decor, design monthly social engagement strategies which get everybody to hang out after hours. Have creative incentive games— use your imagination to stimulate theirs through professional fun.
3. A Feeling of Freedom
One of the most constraining, toxic things to the facilitation of a fruitful long-term relationship is a feeling of being restrained. If a job feels like a ball and chain, don’t be surprised if employees are just working until they can see their way clear of leaving. You need to provide as much freedom as it makes sense to provide. Allow flexibility in scheduling where you can. Be flexible with time off and sick days. Don’t do some ironclad “10 days a year” sick policy. When employees aren’t doing well, they need time to recover; if you don’t allow it, they’ll spread the illness. Find where you can reduce regulation without diminishing professionalism and do so.
Every employee that your MSP business hires represents an investment in your company. The minimum employee investment is going to be around $30,000 annually. In tech regions, it could be more than $200,000. So, treat your investment with care, caution, and consideration, and rest assured that it’ll provide returns.