The attitude of your employees will be one of the most important success factors defining operation. This means that your MSP company should hire the right people from the start. But even in this situation, sometimes operational realities will force you to change policies in ways which affect attitudes.
What this means is that you must always be carefully considering how you’re going to improve internal morale to facilitate the best attitudes in forward operations. Several strategies may include:
- Being flexible in your hours
- Ensuring you consider employee ideas and advice
- Rewarding good behavior and providing incentive programs
Being Flexible in Your Hours
Your MSP company is going to have many positions that aren’t dependent upon a specific schedule, provided certain goals are regularly met. In situations where this is the case, it doesn’t make sense to be rigid in hours. Even in areas where employees must be on deck, at specific times, it’s good to be as flexible as you can.
Some workers may want to work a 40-hour week in three days. If labor laws allow it, or if there’s a way to make such a thing work, perhaps let them try this out. Allow flexibility within reason in terms of hours.
Ensuring You Consider Employee Ideas and Advice
Employees “in the trenches” will have a perspective you can’t acquire. Listen to that perspective. It may not always be as informed as you think it is, but it will almost always reveal issues you didn’t realize needed consideration.
Rewarding Good Behavior and Providing Incentive Programs
Don’t only recognize your employees after mistakes happen. Ensure you maintain dialogue and reward good behavior. Put incentives out there to help employees naturally drive themselves.
Encouraging Strong Morale
An MSP company that is flexible in scheduling, listens to employees and rewards them when appropriate will do much to facilitate strong morale.