Forging close connections with your MSP business employees means aligning your staff, processes, technology and company mission. But how do you turn this kind of employee awareness into enthusiastic communication resulting in a commitment to your company vision?
Using positive communication practices improves your employees’ commitment, morale, and performance. As a consequence, you’ll see measurable improvement in customer service and company culture. If you embrace employee communication strategies, you’ll have happier employees and customers.
Read more to see how you can improve employee communication in your business:
Goals of Communication Practices
As you create your plan for better employee communication in the workplace, keep these goals in mind:
- Engage your employees in your company vision
- Employ managers with strong leadership and communication skills
- Educate your employees about your vision for company culture
- Align employees’ communication with your customers’ needs
- Effectively explain and promote transparency
If your MSP business can reach out to your employees with honest and open communication, you’ll have employees who feel connected to your business goals and values.
Communication Practices in Action
High performing managed services use the following communication practices to improve employee attitudes and behaviors:
- Create a documented communication policy – Make sure your strategies coordinate your internal and external communication. Try to encourage regular communication between managers, team leaders, and other personnel to discuss business issues.
- Listen to employee feedback – Ask for employee feedback to get their take on how they see the company culture. You can use opinion surveys and focus groups to get unbiased opinions. This meaningful input lets you know what affects your employees emotionally and in their work. Also ask for input about your company’s programs, and if they think there should be changes in the way things are done. Always communicate openly about any matters that affect your employees.
- Encourage honest and open communication – Transparency is a crucial factor in employee communication. If your employees only tell you what you want to hear, it doesn’t do either of you any good. Encourage open and honest interactions, making sure your employees feel you value their input. Give your employees insights into the decision-making process and any changes to the work environment. This will avoid conflict in the future.
- Make use of technology – Use technology to support your communications. Employees, managers, and customers can communicate, collaborate, and share resources using mobile technology, social media and video conferencing whether they’re in the office, at home or on the road. This helps all your staff work as a unit, never feeling left out to the loop.
- Link communication and business strategies – Having management connect your communication efforts with your business strategies is important for reaching your business objectives. Always explain the reasons you’ve made major decisions to your employees. This makes them feel like they’re part of the organization.
Start Your Communication Efforts Today
These communication practices can help create an MSP business culture that ensures strong leadership, company resilience, employee satisfaction, and better customer experience. Better communication also helps your employees realize that they’re roles play a critical part in reaching your business goals and vision.