In all likelihood, the biggest expense of your MSP business is going to be personnel. A low-level employee only getting paid $3k a year is going to cost you a minimum of $36k annually, before benefits, associated taxation, or incidentals. Call it $50k minimum and you may still be underestimating the reality. You want to maximize ROI from personnel in order to overcome this cost because, conversely, employees bring exceptional value to your operation.
Getting ROI More Quickly
The best way to maximize employee effectiveness across the surface area of operations will be to enable them to succeed immediately. Ideally, they should reach their profitable “cruising altitude” within a few months of their acquisition. Once they start on the floor, they should be able to hit the ground running. These tips can help you bring about such outcomes:
Reach Out to Them Prior to Their First Day
An MSP business needs to make sure that new hires are on the same page. If they’ve never worked for you before, they may have questions they can’t ask until they’re on-site. Prepare them preemptively by checking in with them between the time you offer them a job, and the time they show up for work the first day. Direct someone to reach out and have a friendly conversation; maybe send an email.
Set Their Workstations Up Beforehand
When employees arrive at your business, they should be able to start working immediately, even if they don’t yet understand their job. They’ll learn. If you’ve got workstations set up immediately, this will avoid unnecessary downtime which simply wastes your investment in personnel.
They shouldn’t be standing around with their hands in their pockets wondering what they’re going to contribute to your MSP on their first day. Rather, you should have them involved in something worthwhile that enables them to be a productive member of your team ASAP.
Slow Starts, Meet and Greets, Mentors, and Feedback
Now, don’t overwhelm your new personnel. If you give them too much too soon, this will backfire. Start them slow and see what they can handle. Also, give them a brief tour of the office at the outset of their time with you; this will help give them a better idea of how things work at your MSP. Next, assign them a “buddy” or a “mentor” to help guide them through the process. Lastly, give appropriate feedback until the employee is operating in a way that will yield ROI in the fullness of time.
Getting New Employees Up-to-Speed Quickly
When an MSP business starts employees slow, gives them the tools they need to succeed immediately, helps familiarize them with the office through mentors, gives appropriate feedback, and helps preemptively prepare them through reaching out prior their first day, it’s more likely that MSP will get more from whoever they bring aboard.