Any MSP company will be built of people, not automated digital processes— no matter how futuristic this world becomes. People don’t respond to being treated like assets, numbers, or something less than human. They’re real and they crave relationship— your management can give that to them and thus acquire better output from them during regular operations. It can be helpful to make time for relationship building after work as a group, but there are ways to do this during your day-to-day operations as well. Following are several ways to build relationships with employees whether you’re on or off the clock:
Your MSP company will likely run on some quotient of caffeine. It’s to be expected many on your team will show up with a cup of coffee in their hand, and likely from the same or similar coffee shops. You can anticipate this and meet them there, or even schedule a time to catch a cup somewhere and just talk. Sure, business may come up, but the goal is building relationships and getting to know another person. This helps them trust you. It also helps you learn the best ways to approach your employees.
Initiate Interaction and Diversify Encounters
If you run into teammates while walking the halls, talk to them, have a conversation, strike one up. Don’t bug them about work during these times, just be human. Also, alter routes through the office to encounter different team members.
Getting Lunch Somewhere
Take some of your sellers, engineers, or consultants out to lunch on occasion. See if you can get everybody into a cafe they like with you at some point. Fellowship over food deeply facilitates relationships. Plus, you get to shuck the office for a bit.
A Successful Team
Your MSP company will get more from employees if you build a relationship with them. Find ways to do this. Getting lunch, coffee, and initiating conversations during your day-to-day which involve relationship above work materials can prove especially effective strategies.