Your MSP Company needs to be cutting-edge enough that it follows technology trends and can upgrade accordingly. But upgrading isn’t quite enough— you’ve also got to be able to protect against vulnerabilities.
With any new tech, there are always going to be new strengths and weaknesses. Aspects of both won’t be visible immediately. For a fun fictional example, look at the Death Star. It was the biggest firecracker in the universe, and the thermal exhaust port was a proton torpedo fuse. Rogue One has cleared that slight plot hole up— no spoilers here; see it yourself! — but the point stands. Sometimes, massive funding and tech development still leaves a massive blind spot. That happens from the top down.
The Axis Powers had the enigma machine, but they never counted on The Allies developing what would become the modern computer to crack that code. The DNC had the 2016 e-mail scandals which ultimate effects are still reverberating throughout Washington. And the Internet of Things (IoT), one of the next big developments in tech, has some holes too. Primarily, it can be subject to hacking if you don’t properly protect your new IoT applications.
Samsung SmartCam cameras were recently hacked, and so Samsung disabled user access privileges— an unpopular move. Then a hacking group found another way in. Luckily, they let the company know of the issue and fixed it. Now, when your MSP Company is provider network support for clients, you don’t want some exterior hacking company holding you critical customers up for a solution— no matter how good that solution may be. You should have protection for your client’s IoT applications beforehand.
The best way to protect your clients is to install their new equipment and ensure that they take every measure for security in a proactive way. Your customers are going to want an IT expert who can monitor their services, knows of common issues like those experienced by Samsung, and has the resources to combat such exigencies. “Cutting-edge” is a term ubiquitously bandied about today, but it’s a term people can relate to— the edge of the blade that cuts various targets is the sharpest part, the change-inciting agent, the forward mechanism. You don’t want to be seen as a dulled MSP company; even if their blade is swung, it won’t work how it’s been designed to.
So, when your MSP Company is deciding on a solution, look for a few modern tech innovations to color client’s services. Things like:
• Proactive IT Support
• Cloud Computing Solutions
• IoT Installation and Monitoring
• Backup and Data Recovery Provisions
• Protections Against Viruses and Malware
• Responsive Help-Desks
In addition to these things, you’re going to need to communicate with your techs to ensure the greatest level of support. If you go to an auto mechanic and ask for a tune-up to fix some issue you’ve been dealing with, but then never tell the mechanic about that issue, how can he help you? It’s the same with an IT client. If you want your service to be effective, you’ve got to have them tell you how to help.
For IT support that end users can depend on, Your MSP company has offer top-tier cutting-edge solutions designed to save your clients time and money while protecting their business proactively.