An MSP company needs to streamline onboarding procedures in a way which facilitates forward excellence in newly-hired employees. This will keep them around longer, helping you mature your investment in them. Additionally, it will likely produce similar treatment at their hands regarding future new hires in the next wave of employee acquisitions. Several ways to help ensure onboarding can have such positive results over time include:
Giving New Employees a Supercharged Start
Your MSP company needs to give new employees all the tools they need to succeed. You should have those with whom you work appraised of their arrival and set up to help them find their stride. Additionally, you should allow for a period of orientation. Your new hires need to figure out the rhythms of your MSP, and how best they can fit themselves into its overall mechanism. Depending on your business, proper orientation could take as little as a week or as much as three or four months.
Facilitating Comfort in The New Transition
Don’t go overboard here, but you’re going to want to help new team members at your MSP naturally flourish in their areas of expertise. This is hard to do when you’re always wondering whether or not you’re about to make a mistake or be reprimanded. In the beginning, you’ve got to be sure you make them comfortable enough to critically assess their situation and apply themselves accordingly. Once they’ve reached their stride, then you can help them develop further in terms of efficiency.
Engendering Perceived Appreciation
When you give new-hires a supercharged start replete with a comfortable, cushioned transition, they understand you appreciate them and are naturally motivated by this realization. Also, they’ll be more conducive toward constructive criticism.
Your MSP company will retain employees longer if they feel appreciated because a comfortable, supercharged onboarding experience launched their career with you. Determine where augmentation is tenable and adjust your process accordingly.