It is crucial to have a well performing and a good IT infrastructure for any MSP business. It is equally important that you maintain access to customer data, business applications, and any other information that is critical to the success of your business. IT problems and outages will affect the bottom line of your MSP company.
The question that you should always ask is whether it is a good idea to have proactive maintenance or wait for the problem to arise so that you can fix it. Of course, there are two main ways to address the IT problem:
• You can sit back and wait for the issue to occur so that you can deal with it, or
• Take preventive measures and prevent the problem from occurring at all
Disadvantages of the Break/Fix Model
Most MSP companies have gotten into the habit of break/fix solutions, where they call an expert to fix a problem that has already occurred. They think that it is the cheaper option, which does not include any contracts or obligations. However, when you weigh your options, you will realize that this will cost you much more in the end. It can even generate more problems for your system.
This reactive approach is not convenient because you only call for solutions when it is too late. Your system is down, and you cannot continue with normal operations until it is fixed. The whole situation leads to low productivity because of the downtime that you will experience.
In addition, you lose a lot of money until the problem is fixed. In fact, you are not even certain whether the problem will be fixed and thus, you may end up losing everything. Losses may come in terms of crucial data, customer information and other highly needed files.
If this sounds like your MSP company using break/fix IT solutions, then you must seriously think of getting proactive maintenance.
The break-fix model never works because things usually keep breaking down. This means that you must call in an expert from time to time. You cannot trust these people to keep your system stable because they want something to break down again so that you can call them again. They will only fix it but will not attempt anything that can prevent it from happening in the future.
The Ultimate Solution
You can proactively maintain your systems, detect possible problems, and fix them even before they occur. With the right IT provider, any network issue can be diagnosed and dealt with even before it occurs. This means that you will not suffers any downtimes or loss of productivity.
Why wait for break/fixes when you can simply hire an IT provider who will be monitoring your system 24/7 for any anomalies. This is the best option, especially if your business depends on technology. You do not have to do it yourself; hire an IT provider to find out what’s best for your MSP company needs.
