Giving orders to employees happens on a daily basis, and it is essential that a manager of an MSP company understands the most effective ways to communicate with each employee. As you know, each worker is unique, and everyone cannot always be treated the same. Of course, must always be fair, but there are a few key points to remember if you hope to learn the art of giving orders. Here are some things to keep in mind if you expect to be effective at managing people in the workplace.
Always Be Clear
One of the best ways to manage employees is always to be transparent with each directive. If an employee has any confusion, it will lead to wasted time and frustration. Instead, it is much more useful to give clear orders and make sure each employee has a clear understanding of the objective. However, depending on the experience of the employee, the level of detail for each order will be different, as everyone processes information in their own way. Of course, a new employee will need more detailed instructions compared to a veteran employee that has been with the company for years. Understanding the wide variety of employees at an IT provider can help you determine the most efficient ways of communication and can help your IT company to be much more productive.
Another important tip for your MSP company is to follow each other order with a specific time frame. This time frame should be reasonable, and it can consist of a particular date or specific time, depending on the request. Of course, each employee must understand the consequences of missing a deadline and realize that it is essential always to get everything accomplished before it is too late. Continually missing deadlines will only lead to a whole host of problems and can ultimately cost an employee their job.
Command or Request?
Many managers struggle with determining if an order should be given as a request or a command. Typically, commands help establish authority, but many employees feel much more comfortable with requests. For example, always requesting an order usually results in employees experiencing higher levels of motivation and can improve the atmosphere of the whole office. However, some managers feel it is a sign of weakness if they do not use an authoritative style. Either way, it is essential to find a balance that works best for each employee.
Each employee wants to be treated with respect and valued as individuals. Continually disrespecting employees will cause low morale in the company and make it much more difficult to finish tasks. Instead, it is much more beneficial to provide a positive environment that is always willing to listen to the concerns of each employee. As you know, an IT provider can operate much more efficiently with a workforce that feels valued by their employer. Continually ensuring respect for each employee will allow employees to work at high-levels and is a win-win scenario for everyone involved.
Your MSP company can keep employees highly motivated by mastering the art of giving orders. Understanding the value of each employee can help build relations with each worker and significantly boost the productivity of an IT provider. Continually practicing these tips will create a dynamic workforce that can help your company becoming a leading IT support company in your area. As you can see, learning the art of giving orders can have a significant impact on everyone in the organization and enable employees to become more efficient at accomplishing short-term and long-term goals.