Anyone who has worked for an MSP Company has heard clients state that something isn’t a true problem until it is a problem. Too many people are reactive as opposed to proactive. There’s no sense in waiting for tech to malfunction or for hackers to breach the network and subsequently act after the fact. If this sounds anything like your MSP clients, the time to take preventative action is now.
The Problem with the Break-Fix Mentality
Nothing can be more frustrating for an MSP company than clients with the break-fix mentality— the failure to address potential problems before they unravel results in a considerable loss of money, time, and effort. This mentality also leads to unnecessarily complicated challenges. It’s much easier to prevent a tech-oriented mess from occurring than it is to clean it up.
If you own an MSP Business, it’s imperative that you transition to managed services, so you can address potential issues before they manifest. Otherwise, you’ll be left with a potentially devastating problem that has the potential to undermine your client’s businesses.
IT Matters Even if Something Doesn’t Go Wrong
There’s a commonly held misconception that IT employees don’t really matter until something breaks. Those who believe IT only matters when disruptions occur don’t understand the true value of a talented tech team. The value of IT experts partially lies in their ability to prevent costly problems from rearing their ugly heads.
Imagine the impact of a network breach that puts your clients’ sensitive data in the hands of evil-doers. Such hackers could sell the data to identity thieves. Or, maybe the data theft will result in the loss of valuable client relationships. Consider a scenario in which your clients network suffers extensive downtime that significantly reduces their employee productivity. These types of scenarios can be avoided when your MSP Company adopts managed services, so you can discovery potential threats, know how to assess them in the proper manner and institute formidable safeguards.
In the end, your client’s will see your techs as IT superstars when they utilize the manage services preventative tools. Offering a proactive IT support plan will give your customers the chance to prevent costly problems from unfolding and their businesses will ultimately benefit. Invest in the right IT tools and you’ll have a scalable, cost-effective solution that secures your client’s networks and provides extensive opportunities for growth.
Don’t Hesitate to Ask for Help
Startup MSPs often lack sufficient in-house IT talent to implement a managed services plan from the ground up. Relying on an understaffed IT team or a team with limited knowledge is a catastrophic mistake. Attend technology trade-shows like Dattocon and consider hiring an MSP coach that has built an IT company and sold it to help guide your steps. Teaming up with an MSP expert will allow you’ll avoid common mistakes and get your new flat-fee IT support plan up and running faster.