Your MSP business must conduct team coaching sessions regularly, but you don’t want to do this arbitrarily. Have you heard of “busy work”? In elementary schools and military academies, “busy work” is foisted on those answering to their superiors if they are seen to have free time. Management sees lack of activity and seeks to put potential energy to use. The idea is, it’s not a good practice to maintain a group of energetic, inexperienced folks with too much time on their hands. Yet in the business world, this is a waste.
Your employees shouldn’t be put to work doing useless tasks just to soak up their energy. Any task they should be put to work at should have a reason behind it and should move your business forward in terms of profit. Additionally, almost all of us have been pushed into “busy work” at one time or another, and nobody likes it. So when it comes to team meetings, you can’t conduct them arbitrarily; this will engender bad attitudes across your staff. Rather, do it predictably, reasonably, and strategically. Following are several worthwhile times to conduct team coaching meetings:
- When milestones are reached
- When due dates mature
- At intervals of one, two, or four weeks
- When staff is most amenable to a meeting
When Milestones Are Reached
Your MSP business is going to reach milestones, provided you’re managing it at minimal levels of efficiency. When those milestones are reached, a team meeting makes a lot of sense. You can even couple it with refreshments and maybe an afternoon off, provided the milestone is appropriate. Sometimes, a new milestone requires you to get to work even harder on some new strategic business putsch. Know the milestone!
When Due Dates Mature
If a due date comes around, a team meeting is always in order. Provided everything was delivered on time, pats on the back are appropriate here. If the due date hasn’t been met, talking with varying members of your team could be very recommendable. It will depend on each individual situation.
At Intervals of One, Two, or Four Weeks
Having a team meeting in the calendar regularly just for the sake of having a meeting does make sense, provided you’re checking in with a sort of “scrum” perspective. That is to say: you have the meeting to establish goals, due dates, milestones, and operational aspects. You go through your progress at each subsequent meeting and establish a pattern.
When Staff Is Most Amenable to a Meeting
Last but not least, there’s no harm in simply asking your staff what works best for them in terms of meetings. Their suggestions won’t always be feasible, but then again, sometimes they’ll come up with better ideas than you would have.
Conducting meetings for the sake of enabling team members can help your MSP business operate more efficiently. Consider existing strategies, optimize as necessary.