Your MSP business needs to recognize when employees have spent a chunk of their life facilitating your success. You can’t make it to any degree of sustainable autonomy alone. For your organization to be profitable beyond yourself, you must expand— and that requires dedication. It is too often that dedication goes unrecognized. Even worse is when a business becomes big enough for employees to be entered into a spreadsheet where an automatic gift is generated and sent out, like a card or a potted plant.
Imagine working for five years with a company and finding some potted plant with a “thanks for all your service!” tag on your desk one day. Would you feel recognized or annoyed? Most would feel annoyed; not only was the recognition faceless, it was insultingly faceless. You would be better suited, in terms of management, by being careful to invite tenured employees into a meeting or a celebration pertaining to their length of service.
Sometimes, your MSP business is large enough that individual recognition is too complicated to be profitable. In this situation, it makes sense to work with HR to line out recognition coordination duties that authentically impact those being recognized.
Mankind lives in cubicles and offices today, which has an isolating effect. The grind can sap the spirit at times, but recognizing good work helps enervate individuals toward greater output. Not only should you recognize anniversaries, always ensure the eye of those in management is keen to recognize good work and encourage it.
What you want to avoid is becoming one of those businesses that only notice an employee if they make a mistake. That’s a great way to encourage sub-par, run-of-the-mill output from workers deliberately seeking to avoid being noticed.
Promoting Positive Recognition
Employee recognition is always going to matter, so if you have yet to design your MSP business such that recognition defines management approaches, it would be recommendable to do so. Such steps will contribute to positive recognition that’s conducive to facilitating the best performance from your best employees.