One of the biggest challenges in growing an MSP business is attracting and retaining talent. Talent acquisition costs force you to streamline your hiring process and your company culture so you can attract the right people and keep them for as long as possible. You need to set yourself apart from other players in the industry and work on making sure everyone who works for you speaks highly of your company. This way, talented individuals are as excited to work for you as you are to have them on your team.
Leaders within your business will affect employee turnover. Many people leave companies they love because of unhealthy relationships with their immediate supervisors. Job candidates are looking to work with individuals who uphold company values and will help them with their growth. Work on growing and imparting your leaders with soft skills that will help you promote your company to new talent.
Promote Personal Growth
This is a huge challenge for startups; young companies struggling to survive or even grow at an organizational level. However, it serves as an exciting challenge as it forces you to become innovative in how you grow talent within your company.
Build your company culture around personal growth for employees. Invest your time and resources in helping your employees develop professionally. This may include training or allowing them to work in different departments. Additionally, create a culture that supports individual efforts, such as allowing employees to leave early to attend evening classes.
Sell Your Mission
Today’s job seekers are looking to work for organizations that have a purpose-driven ‘why’ and a mission that goes beyond profits. You need to explain to them their roles in relation to the bigger cause. Articulating your mission will help you attract the right talent. However, you have to consistently follow through with it and bring your employees along this journey that is bigger than all of you. Their contribution to the bigger purpose of your MSP business should be clear and should reflect in your internal performance evaluation criteria.
One way to make your employees feel purposeful is to make philanthropy and giving back to the community part of your organizational culture. Choose a cause that aligns with your core business and work towards getting all your employees on board with the community work. For example, you can start organizing entrepreneurial lessons for underserved communities where different departments can create classes around their expertise. The time spent doing community work should count as company time. It allows you to diversify skills within your team and serves as a great team building activity.
Embrace and encourage innovation within your company. Employees love an environment that challenges them to create. Take it to the next level by giving awards or allocating company resources to new ideas that require testing and prototyping. It will improve creativity within the team, promote individual excellence, and help you provide innovative solutions.
The best talent in the market is hard to attract and retain. Work on building your MSP business with people who share common values and are working on the same mission; they will stick with you. Together, you can build a culture you all love.