Your MSP company has tools at its disposal that go under-utilized. One of the best ones involves the internal expertise of your own employees. Three ways you can harness this power include:
- Strategies designed for employee activation
- Utilization of trendsetters on your staff
- Teach employees “how to fish”
Strategies Designed for Employee Activation
Your MSP company needs to design operations such that internal employees are naturally activated for success. What this means is that they have a sort of “patriotism” for your company which transcends basic duties. They’ve got to have a love for your company. Now incentivization can help here, but something else that’s integral is hiring the right people from the start. Still, if you’re starting from scratch, you’re not without recourse.
Utilization of Trendsetters on Your Staff
Even if the trendsetters on your staff aren’t necessarily activated or patriotic, others who work with you follow them. What you need to do is figure out who operates in your business in a leadership capacity. Once you’ve done that, you need to activate them using incentives, increased responsibility, schedule changes, or whatever tactics make the most sense.
Teach Employees “How to Fish”
You need to teach trendsetters “how to fish”. They’ve got to be enabled to get your internal employees excited about what you do and how you do it. A number of different methods make this possible. It makes sense to put some sort of mechanism into action which helps new employees get involved with trendsetters who are leading staff into activation. When you’ve got such a process in place, employees become activated naturally through close proximity to other patriotic workers.
Activated Employees Increase Conversion of Prospects
An MSP company that designs its employee management around activated employees, trendsetters, and facilitating such attitudes in all incoming employees is going to see a number of advantages. Customers will be more happy, sales will increase, and you’re likely to be more competitive. Natural motivation defining employees is at your fingertips; you just need to find how to activate it.
