Every MSP company needs a variety of people with certain talents to operate successfully, but it can be easy to get involved in running a company without assessing exactly what everyone’s strengths and weaknesses are. An assessment like this is a simple act that can make a huge difference to the business practices and overall success of a company, so it is vital that businesses wanting to succeed take advantage of it.
Once strengths and weaknesses are established, it becomes a much simpler process to ascertain which employees should be assigned to which tasks, and more specifically, which employees should be called upon if there are problems that need solving. As an obvious example, there is no point sending a skilled programmer to sort out a disgruntled customer if they are an introverted member of the team who has a tendency to be tactless. Those are extremes, but analyzing what skills both you and your team have can work in your favor so that any problems can be sorted out with the utmost speed and efficiency.
Pinpoint the Strengths of Your Team
In order to establish exactly what strengths and talents someone has, you need to take into consideration both soft and hard skills. Soft skills are usually thought of as the more emotional skills that govern interaction with other people, whereas hard skills are those that can be measured in some way; for example, specific coding prowess.
Hard and Soft Skills
For an MSP company, it is simpler to assess which hard skills you will need your employees to possess, as you know you will need staff that can cover the specific technical help you offer, as well as expertise in maybe security or data recovery. What are slightly harder to pin down are the types of soft skills that will also be useful to the day-to-day running of your business and finding out which of your employees possess them. As they are harder to measure and evaluate, ascertaining which of your staff excel in which attributes can be tricky.
How to Establish Soft Skills
Quizzing the staff member in question helps, but observance of their day-to-day working practices particularly by other staff who work in close contact is essential. The skills you need to look for are personality traits and communication abilities, along with an ability to react to social cues and how this affects relationships with customers and peers. You need to establish their attitude to teamwork and whether they are positive and motivated, as well as whether they have an overall ability to think creatively, resolve conflict, and make decisions. Time management is important, as is flexibility, problem-solving, and critical thinking, but the list is endless. However, if you can establish which of your staff members excel in which skill, you are much better placed to help them build on it and utilize them successfully in whatever situation requires that particular talent.
Narrow Down Your Own Skills
If you can also determine which skills you have that can benefit your MSP business, it will be a simple step to build on them so that your business can grow successfully. Stop forcing yourself to do everything and concentrate on the specific tasks and activities that match your strengths while delegating the other tasks to those who have talents in that area.
When you know what you are doing, you have a much greater chance of success than if you muddle through trying to bolster up one of your weaker attributes. Completing tasks that center around your weaknesses eats into your precious time, as it stands to reason that they will take you longer because you are either not familiar with them or you second-guess your processes. Sticking with your core strengths and building on them will ensure your MSP company benefits now and well into the future.