Your MSP business is an economically-inclined obligate ram ventilator, like a great white shark. If you’re unfamiliar, these sharks swim to breathe; if they quit moving, they quit living. Your MSP is in an industry where computational technology doubles at 18-month intervals. If you don’t keep ahead of that wave, you will sink deep into the economic sea. You need every advantage.
Employees are like the organs which propel your business shark forward. Not caring for them is encouraging internal decay, limiting the ability for profitable propulsion. This is intolerable for the wise manager. Following are tips to help you facilitate your most necessary assets:
- Be accountable, hear your employees
- Ensure success is recognized and celebrated
- Design employment such that a clear career is attainable
Be Accountable, Hear Your Employees
Your MSP business needs to listen to what employees say, and be accountable for what you hear. You can’t just sit down, hear a complaint, and forget about it. The employee you’ve incidentally slighted will remember. Rather, hear what employees say, and follow-up as you can. Also, set an example: you should practice what you preach. Do as you tell workers to, and they’re likely to be more satisfied with their position.
Ensure Success Is Recognized and Celebrated
Don’t ignore workers until they make a mistake. You’ll lose your best minds this way, and you deserve to lose them if you do so. Recognize excellence, and you facilitate it. If you only recognize failure, this is what you facilitate, even if the intention is disincentive.
Design Employment Such That a Clear Career is Attainable
Give your employees light at the end of their tunnel, or they’re going to find a job that will give them as much. You need to make sure that workers have a clear career path toward security financially, not a dead-end position with low ceilings.
Happier Employees, Better Operations
Your MSP business should carefully foster employees. Using techniques like these keeps them around longer, ensuring personnel investment matures. Treat your employees right, and advantages accumulate.