Running an MSP business requires a lot of people management and multi-tasking skills. From handling a team of employees to working with a range of clients, it is important to stay attuned to what the people around you are saying. When the workload is heavy and employees are stretched, it is important that they are appreciated and not taken for granted. An effective employee recognition program can ensure that employees stay engaged and present.
The Importance of Employee Engagement
Employee engagement relates to how interested and committed employees are in their work and to their organization. A high level of engagement signifies a “healthy” workforce. When employees are engaged, this fosters teamwork and increases problem solving and innovation. A motivated team delivers better customer satisfaction and is more willing to go the extra mile.
Why Have an Employee Recognition Program?
An employee recognition program is a way to recognize and reward employees for their efforts. When an individual’s contribution to the success of the company is noticed and celebrated, they are more likely to feel that their work is meaningful. On the other hand, when someone’s efforts are never acknowledged, they can easily feel insignificant and withdraw from putting their all into the work. Having a program in place sends the clear message that employees are valued. It, in turn, promotes positive behavior.
What Makes a Good Recognition Program?
Not all recognition programs are equal. How the program is created, run, and managed can make it a success or failure. It should never come across as a burden or item to check off the list. Instead, management must show enthusiasm and get the team on board. Here are things to remember to make a good recognition program:
- Employee involvement – Throughout the creation and sustainment of the program, employees should feel that the program is their own. Management must seek out employee input when designing the program. How do employees like to be recognized? It may take some creativity and brainstorming to decide how to run the program. Where possible, the program must be exciting and employees must be motivated to participate.
- Reward system – People respond to point systems and rewards. Keep track of different metrics of how employees at your MSP business perform. Perhaps a new client signs a contract or a long-term client sends positive feedback; there are always opportunities to celebrate and recognize employees who do well. Find a way to recognize and reward employees in a way that is meaningful.
- Transparency and consistency – Employees must understand how the recognition program works. If nominations are collected, is everyone aware how and when to submit their nominations? The criteria and qualifiers must be known by all. Beyond the organized recognition program, spontaneous and random awards are also important. These are pleasant surprises and keep people on their toes.
- Keep it Positive – Celebrate the achievements and contributions of team members, but do not put down other members. Management has the important responsibility of creating a healthy work environment where individuals are celebrated by the team. While competitiveness can be a sign of employee engagement, it must always be handled amicably. When jealousy, complaining, and indifference begin to surface because of the program, it’s time to re-evaluate it.
- Maintaining the right focus – The employee recognition program, in spite of all its benefits, must never take center stage and be the focus of employee efforts. Employees should be motivated to do their work with excellence and have a good work ethic.
A well-designed employee recognition program is an excellent way to increase employee engagement. Appreciating and recognizing the contributions of individuals can increase their job satisfaction. It can also increase their performance, resulting in higher customer satisfaction and retention for your MSP business. It is definitely worth investing time to develop an employee recognition program for your business.