Your MSP business likely is made up of personnel who have some inhering passion for technology, and the work related to it. But even the most passionate professional can burn out. Even if everything is being properly managed, the general grind of daily life will produce weariness among personnel eventually.
Overcoming Burnout and Fatigue
Burnout happens when a person works too hard toward an impossible goal. Burnout across personnel is a management issue. You wouldn’t have to work them so hard if operational infrastructure were balanced. You need a cushion of error margins surrounding operations.
Operational fail safes like secondary employees and flexible scheduling are additionally key. Your MSP shouldn’t take on more than it can handle. Fatigue can be a result of long-term over-work or short-term physical exertion. Consider these scientific tips for fatigue management and these practical ones to help enable personnel overall:
Make a Big Deal Out of Special Occasions
When you’re in a gym, you give yourself milestones. You hit X number of reps–that’s a goal. You run X number of miles. As you push yourself, you achieve more; but you’ve got to hit small goals before you hit large ones.
In your MSP, what milestones have you reached and what are staff looking forward to? There should always be something, and it can’t always be purely operational.
Holidays, birthdays, weddings, engagements, certain promotions, mergers–these things are all special occasions your business should make events of, as it’s feasible. This helps pace operations.
Recognize When Those on Your Team Do Well
When you’ve got an employee who does something that goes above and beyond, you must recognize this. Do so as much as you can. Bonuses, rewards or other incentives are also recommendable. When employees know they’ll be rewarded for doing well, it’s more likely they’ll “go that extra mile” in their day-to-day.
Know Fatigue Signs: Error Fear, Fenced Info, Isolation, Too Much Email
Your MSP business employees will experience fatigue. If you’re successful, you’re going to get more clients. More clients mean more work. Sometimes, multiple issues crop up simultaneously–everyone gets stressed. Well, you need to know if your team is fatigued or not, and key indicators help you see the truth.
If they err so far on the side of caution, they reduce productivity, you know they’re near burnout. If information is quarantined to cliques, that’s another bad sign. Isolation from one another or communication by email and nothing else is another sign employees don’t have their heart in it anymore.
Your MSP business needs to reach a pace of slight stress prompting increased skill toward future growth. There’s a balance; if you push too hard, you’ll burn out employees. Know signs of fatigue to understand when to back off. Recognize special occasions and good performance, and consider existing scientific understanding of human fatigue to understand the parameters you’re working with. Such steps should help you keep employees productive.