On-the-job training, commonly referred to as OJT, is the teaching of knowledge, skills, and competencies required for employees to excel in their line of work and specific role. OJT requires employees learn in the space in which they will have to put their newly-acquired skills and knowledge into action. Here’s a look at the basics of OJT and why every MSP company should use it:
This style of training relies on the use of workplace machines, documents, tools, skills, knowledge, equipment, and other resources to help employees learn in an efficient manner. The ultimate aim of OJT is for the employee to perform his or her job as required. OJT can occur while the employee is doing work or in more of a classroom type of environments, such as a training or meeting room. The use of onsite training equipment and training workstations also qualify as OJT.
The overarching purpose of OJT is to train new workers in essential skills required for the success of your MSP company. However, it is also effective at instilling the workplace culture and basic expectations in the new hire.
Who Performs OJT
In most cases, it is a co-worker who provides OJT. As long as the worker in question can perform the job’s duties in a competent manner, this individual will usually prove to be the optimal trainer. However, it will also be necessary for the teacher to have the proper interpersonal skills and leadership training to excel. Furthermore, the employee’s training goes beyond the nuanced duties of the position. The employee must also learn about company policies and requirements with the guidance of HR staff members or managers.
It is also possible for an external provider to conduct OJT. This usually occurs if there is highly specialized equipment. The vendor will travel to the site, train one or several employees and move on to the next client. The employees who receive the training are entrusted to pass on their knowledge and skills to others in the organization.
Teaching Managers to Train Others
Managers who are capable of training others will make the onboarding process that much easier. If necessary, your managers might have to learn how to train others with training sessions of their own. Once your leaders are confident in their abilities to teach others, OJT will prove that much more efficient.
New hires are particularly interested in training provided by managers. The common thought is the opportunity to learn from one’s manager will make it that much easier to meet his or her expectations in the future. A manager who provides training is able to articulate exactly what he or she values the most. This is an opportunity to stress the most important components of the job and reinforce nuanced protocols.
Once your team’s training capabilities are fully developed, employees will understand the intricacies of your organization. They will have their finger on the pulse of operations, client expectations, deadlines, etc. Furthermore, they will understand the organization’s strengths and weaknesses, culture, goals and so on.
Finally, there is something to be said about the opportunity for the new hire to dive right into social interactions with his or her new co-workers. Direct training with co-workers or managers brings these new teammates that much closer together.
OJT will make your MSP Company as efficient as possible. Focus on improving your OJT processes, and it will pay considerable dividends. Do not lose sight of the fact that the easiest way for someone to learn something is to ask someone who already knows. If necessary, train your managers to learn how to properly teach others. Once your team is adequately prepared to share information in a precise and cogent manner, your business will operate like a well-oiled machine.