Your MSP company won’t be innovative just because you want it to be. Innovation is something you’re going to have to work at proactively. Different businesses go about achieving innovation in different ways. Regardless of your forward tactic, there are five qualities of innovative companies that those aiming to innovate should strive for, these include:
- Ask the right questions
- Make legitimate observations
- Network with other innovators
- Associative, connection-bridging thought
Ask the Right Questions
Your MSP company needs to ask questions about operations, but it can’t ask just any mundane questions. Your MSP needs to ask the right questions, such as:
- What will enhance operations?
- What will give you a competitive edge?
- Are there operational practices and/or protocols which diminish profit?
- Where is the market going and who has a stranglehold on it right now?
To question at all, you have to cast a critical eye on operations. To ask the right questions, that critical eye must be calibrated toward facilitating improvement, not tearing down.
Make Legitimate Observations
You can’t innovate in vacuum. You must innovate based on existing conditions— you want to do what you can with what you have where you are. This requires knowing what you can do, what you’ve got, and the level of business which characterizes your MSP. You’ve got to be observant. It is possible to do great things with few resources. However, this requires work.
Network with Other Innovators
Other innovative tech companies and vendors should inspire your operation. They can help inspire you much like a muse. Additionally, you may be able to help them and facilitate an upward spiral rooted in quid pro quo: you give assistance in one operational area, they give assistance in a collateral area. Networking can bring fresh brains to the equation, which may provide an otherwise unobtainable perspective that’s absolutely fundamental to helping your MSP become an innovative force.
Thomas Alva Edison discovered the right makeup for what became the filament bulb through trial and error. In a word— experimentation! Certainly, his contemporary Nikola Tesla was able to do the same without direct experimentation through mental energy; even Edison called Tesla a “poet of science”, he was a prodigy. Unless you’re the next unicorn startup, it’s likely you’ll need to experiment. Sometimes, trial and error is the best way; but networking, asking the right questions, and observing can help narrow the boundaries of your experimentation.
Associative, Connection-Building Thought
The connection between computers and music has led to innovations in tech like online music websites and iPods. Now, everybody has a smartphone. Associations were noted, connections were bridged; technology today has altered substantively as a result. You want to make connections that innovate.
Become an Innovative Force
Your MSP company can, from a relatively humble beginning, grow to dominate the market in terms of innovation; but it’s going to require work. If you make associations, experiment, network, observe, and properly question, you’ll likely set your MSP up for greater innovative success.