There are multiple factors which will affect the growth of your MSP business. One of these crucial elements is the productivity in the commercial operation. In general, the productivity displayed in the day-to-day activities in your IT support companies will determine whether you will advance, stagnate, or even decline. Unfortunately, most MSPs do not keep track of the business productivity. Therefore, there is no way to quantify performance or plan for improvements.
If you have been having problems with increasing productivity in your IT service business, you should consider acquiring project and task management tools. In the past, it was difficult to discover inefficiencies and find effective methods to improve a company’s output. However, technology presents some creative solutions which ensure efficient tracking of performance and subsequent increase in performance. Moreover, these software resources can be acquired and implemented with ease.
Here are some of the practical ways in which you can increase the productivity in your MSP company using project and task management tools:
Providing Accurate Information
One of the most common causes of inefficiencies and low productivity is poor communication. In simple terms, when the manager assigns project or tasks, the employees might not get the necessary information in time. For example, the scope of the work, deadlines and individual responsibilities are rarely understood without an actionable management platform. If you implement a specialty tool in your network, you can eliminate the inconveniences associated with poor communication.
Through the management software, you can assign tasks on a formal platform with clear instructions. Unlike meetings, an employee can refer to the accurate data instead of attempting to recall the details of the work. Simply speaking, the miscommunications in your company and subsequent idle progress will be erased. Remember, if there is clear evidence of assigned work, the employees will be more focused because they will be held accountable.
Scheduling Projects on One Platform
Proper coordination in your MSP business through an integrated platform can reduce wastage of time and low productivity. Unfortunately, most companies choose to use simple electronic calendars. While these are useful for keeping track of valuable personal events, they are not meant for efficient group use. You can only add short notifications which are not comprehensive or highly useful when handling IT projects.
Project and task management software is designed to provide the best performance with regard to coordination. You can create a detailed schedule for a project and include actionable tasks on the same calendar platform. The employees will be able to see the deadlines of their tasks in relation to their colleagues. Consequently, you will not experience problems finishing a project because an individual was not aware that their tasks would directly affect progress.
Delegating the Company Work
Delegation can be challenging when each member of the team is working independently of the rest. Basically, without a task management platform, the teamwork in your operation will be poorly managed. As a result, there will be significant inefficiencies and productivity will be compromised. When you implement management software, you will not need to micromanage the work after initial delegation.
In a traditional setup, you would be concerned that there will be confusion due to issues such as overlapping tasks and unassigned work. With the task planning tool, every employee will be able to discover their role and contribution quickly. You can also use special features such as subtasks and streams to identify gaps in the project. The organized design ensures that the team members cooperate after delegation.
Ultimately, the productivity of your company depends on the contribution of each member of your IT support team. When each person is working alone, you cannot tell their actual performance during daily operations. However, if you implement a task management tool, you can track the progress of all employees in a central place. With this overview, you will foresee problems by assessing aspects such as remaining workload and the project timeline.
Without a task management platform in your MSP business, productivity is a purely arbitrary term. Therefore, if you would like to keep growing, consider implementing a suitable tool.