Your MSP company will benefit from leadership that’s informed, strong, and effective. Strong, successful, good, and inspiring leaders don’t just develop out of thin air, though.
The truth is, there’s going to be a little “sharpening” that must transpire before any leader is truly “sharp”. This takes time, but here’s the good news: leaders can be made. Certain traits inhere to an individual, but attitude and will are the most important. With that in mind, to hone your own leadership, look at these tactics:
Strong Leaders Have Nerves of Steel
Your MSP company needs leaders who can face every problem without batting an eye. There’s an old story of an English naval captain who always wore pants into battle. His first mate asked him why, and he said that he didn’t want any of the crew to see him bleed. One day, as the joke goes, the naval ship encounters a thousand combatants, and the captain says something to the tune of: “Now, boatswain, bring me my…brown pants.”
The point is, even if you feel pain, or you feel fear, don’t let your team see it. If you feel sad, if you feel depressed, if you’re losing energy, then you’re transferring these energy losses to your personnel. When you can avoid this kind of thing, you should.
Successful Leaders Understand Strategy and Tactics
You’ve got to plan your moves several rotations in advance. From there, the moves must be effectively executed. For example, before you scale out, you need to know the associated costs and the value of new space or equipment being purchased in the expansion. You need a plan for maximizing your new expenditures before you go about these things.
Know how to design a forward plan over several years’ time, and how to successfully implement varying strategic steps along the way. Consultation with technology marketers and vendors can help you determine key information in these areas. Also: familiarize yourself with Chess.
Good Leaders Treat Personnel Like Real People
Your team is made up of professionals properly passionate about technology and skilled enough that you hired them. Think of them as real people–as partners. When you treat your employees like they’re real people, they’re going to feel that, and it’s going to make them naturally work harder for you.
Inspiring Leaders Need No External Validation and Fight for What’s Right
If you know what’s right, you do it without being told that you should. You’ll fight for what you know is right even against all odds, if you’re a good leader. That kind of classy courage is something a person can get behind.
Strong Leadership Facilitates a Strong MSP
Your MSP company will flourish under solid leadership. Solid leaders know what’s right, they don’t need external validation, they treat people like people, they understand strategy and tactics, and they never show themselves to be afraid or otherwise weak. If you want to have a strong MSP, be a strong leader.