An MSP business likely has exceptionally specialized staff who are averaging around six figures annually throughout the company; perhaps even higher. These individuals are passionate about technology and skilled. You must retain them, as your investment in them is very high. There are a number of things you can do to maximize employee retention at your MSP:
Hire Right from The Start
Your MSP business can save a lot of time and agony by ensuring that you hire the right people from the very beginning. Tier positions to fill by their level of importance and have a process which is rigorous. Scout among vendors, competition, and peers, attend conventions, and provide prospects incentive to work with your MSP. Your goal is to secure employees who want to work with your company in the long-term.
Build Career Paths for Employees
Once you’ve got the right people, it’s essential that you build them a career path. If there’s no upward mobility in your company, you’re going to lose your best and brightest. Smart employees know their value, even if their employers don’t. They’re not going to stick around if they’re not maximizing potential. Look for motivated individuals, put them to work in areas where they can provide valuable service, and help them “level up” at intervals.
Build Relationships with Employees
Your workers are the engine of your business. If you take care of your business, it runs better, harder, and longer. If you don’t, it sputters, coughs, and dies. Relationships with employees represent lubricating agents in the engine of your business. Ensure that you build real relationships with staff that isn’t only constrained by your working environment.
Consider current hiring and employee management protocols for your MSP and adjust accordingly. An MSP business that has solid employee relationships, builds them career paths, and hires the right people from the start is more likely to see its employee investment maximized.