Most people who make a sincere commitment to their job are good at what they do. Even though most are skilled at their profession, just about everyone hits a wall in the middle of their career. The issue is not competency; the rub is insufficient Gravitas. Gravitas is important for your MSP business.
Gravitas is Latin for heavy. Those who show Gravitas are well-grounded. These individuals are capable of discernment and careful judgment. When challenges arise, and times get tough, those with Gravitas remain calm, steady, and strong. The most interesting part about this quality is it is rarely innate. Gravitas is acquired with experience and effort.
Those with Gravitas Never Interrupt
Successful professionals never interrupt. When in doubt, it is always best to be quiet and listen closely. Think before you speak. When speaking, express yourself in a clear, concise, and cogent manner.
Those with Gravitas Understand the Power of Body Language
Learn how to read body language, and you will find it communicates information just like the spoken word. The problem is most people are so focused on themselves and what they are about to say that they do not tune into the body language of others. Those with Gravitas are well aware of the power of body language. These self-conscious professionals understand something as simple as tapping on a table, nervously touching their hair, and even a failure to sit straight and upright sends the wrong message. Try your best to stand tall, sit upright, make eye contact and provide everyone with a firm handshake.
Eye Contact Matters
The attempt to understand others involves more than listening with the ears. It also requires observation. Try to understand others with your ears and your eyes. Make consistent eye contact with others, and they will give you credit for being an active listener. Alternatively, if you do not make eye contact with others, they won’t view you as a trustworthy and confident leader.
Mind Your Tone
In the MSP business, words really do matter. However, it is not all about what you are saying. The manner in which you communicate your message is just as important as the message itself. Those with Gravitas present information to others in a careful and measured manner. Analyze the situation in-depth to determine exactly how you would like to deliver your message. Speak quietly at a firm pace, and others will view you as a confident professional who is not looking to intimidate others but communicate with them.
The Power of Pauses
Those with Gravitas use pauses in a strategic manner. Pausing provides you with ample time to perform introspection and prepare your next statement. Pausing can emphasize specific words, break apart portions of speech, and perhaps most importantly, prove the individual in question is a thoughtful listener.
Everyone is Capable of Developing Gravitas
If the tips detailed above seem like they might be difficult for you to follow, do not assume you are not meant to develop Gravitas. Put forth a concerted effort, and you will eventually become the authoritative yet friendly professional you have always envisioned. Most importantly, exhibiting Gravitas is an effective way to lead your MSP business.