As you manage your MSP business, you’re likely to find better team performance results in operations which are more qualitative overall. If you’re having trouble seeing such performance, consider these tips:
- Facilitate communication through one-on-one and face-to-face time
- Make communication qualitative rather than quantitative
- Give your team a “What” and a “How”
Facilitate Communication Through One-On-One and Face-To-Face Time
Your MSP business shouldn’t communicate in a faceless way. You shouldn’t neglect to take your team members aside for a one-on-one conversation. This does a number of things. It shows you’re invested in your employees, it shows you’re watching what they do, it shows you’re listening, it makes them feel heard, and it prompts them to–for the most part–more qualitative action.
Make Communication Qualitative Rather Than Quantitative
What communication you have should emphasized quality over quantity. If you deluge your team members in directives, you are going to irritate and tire them, and you’re not likely to see the return you seek. Granted, you may get what you need done to the letter, but it will come with a heady dose of resentment. If you’re really going to get things going, don’t micromanage. Over-communicating has a micro-managerial quality. But if you reduce 10 messages to one comprehensive one, everybody will be relieved.
Give Your Team a “What” and a “How”
Don’t just tell your team what to do. Help them figure out how to do it. Granted, in some cases, they should know, but in others, they won’t even know where to begin. If you’re always giving a what but never giving a how, don’t be surprised if teammates give up. Or, conversely, don’t be surprised if they give you your “what” in a way that doesn’t work for your MSP.
Your MSP business will function better with clear individual and team communication that’s qualitative. Consider existing communication protocols and how you might augment them.