Your MSP business won’t automatically operate under effective communication protocols from the outset. If you want to have the best communications with clientele, you need to facilitate clear lines of communication internally. If you’re going to do that, it’s going to take a little strategy. Following are a few tips worth considering in this regard:
Institution of an Internal Newsletter
Whether written physically on paper or disseminated digitally via email, it’s definitely advisable for you to design and distribute a newsletter of some kind within your MSP business. Look at operations in a holographic kind of way. The idea is to keep everyone appraised from multiple angles. If you only have one newsletter, that can help; but think of it as the sort of catch-all mop-up at the end of a deep-clean. You should additionally be communicating through managers and interpersonal meetings between newsletters. Basically, get the information necessary for your team’s success out there from multiple sources in a recurrent way.
Have Large Meetings— and Small Ones Too
Certainly, monthly company meetings— or even weekly ones— are recommended, but going with smaller meetings is a wise choice too. People are more likely to speak up in smaller meetings. Likely enough, you can group your entire company into segments of between one and five people. Meet with segments throughout the month until you’ve seen everybody and get into a regular practice of doing this.
Facilitate Effective Transparency in Operations
You should have the best possible transparency. Clients will trust you if you’re transparent, and employees will work comfortably in the knowledge that they have a safe working environment.
Your MSP business must have firm, clear, reliable communications for a variety of reasons; not least of which prioritization of issues operationally. Transparency in operation, multiple-sized regular meetings, and a well-crafted, recurrent newsletter are key tactics to consider. If you’re having communication issues, fixing them will expedite more sustainable forward operations.
