When an MSP business has solid leadership, that percolates throughout the surface area of operations. Personnel will pick up on your leadership. They’ll follow your lead— for the most part. There are always exceptions and general best practices, but there are also misconceptions to consider.
Many in technology disciplines don’t come by leadership organically, and so sometimes, pursue bad lines of thought in learning how to lead. Following are a few false starts you should probably avoid to establish the best leadership throughout your MSP:
Do NOT Fake It Till You Make It
An MSP business has access to information many clients don’t. Accordingly, they can present themselves as stronger than they really are. If, as a leader, you’re doing this to clients, personnel will do the same to you. They’ll tell you they can do more than they can, that they are better than they are, and anything else advantageous. When the truth surfaces, operations will suffer.
Positive Thinking Is Not Pragmatic Thinking
The glass is both half full and half empty. Have a positive attitude but think pessimistically to overcome the unexpected. Have a good attitude about difficult situations but know the full ramifications of the action. Don’t put on a false face for personnel when they can see things are dire. Acknowledge reality.
Different Businesses Should Not Focus on Singular Leadership Strategy
Some leadership tactics will work better for other MSPs, and not at all for yours. Conversely, how you conduct operations may not resonate with other tech companies. There is some uniqueness to the art of leadership, so don’t be too limited by any singular approach. Find what works, don’t seek to fulfill ideal.
Don’t Fall for Poor Leadership Tactics
An MSP business needs to train leaders to think pragmatically with a positive attitude, be straightforward in all leadership situations, and be careful to design leadership to match core company values. Such an approach should help facilitate a culture of strong leadership in your tech business.