Your MSP company can’t innovate in a vacuum— it requires tech, competitors, clients, experience, and trials to develop necessary breakthroughs. Similarly, though you may be innovative yourself, you’re not going to have time to be continuously creative as your business becomes successful. You need to develop an internal culture of innovation among employees to cumulatively maintain operational development over time.
The following are tactics to help enable you this way:
- Innovate comprehensively
- Don’t ignore incidental innovation
- There are always problems to fix
- Banish blame
Your MSP company shouldn’t simply focus on areas of innovation that are obvious. This will restrict you from innovation that comes about in areas which aren’t directly obvious. IoT has had many breakthroughs in this way, chief among them Big Data. Multiple devices, cloud computing, and increasing levels of data processing have made it possible to get a picture of the data in real time for diverse, complex, even globe-spanning operations.
Don’t Ignore Incidental Innovation
Sometimes innovations occur by accident. This was the case with microwaves and artificial sweeteners. Computational developments of this type often work the same way. Encourage staff to seek innovations even in accidents. An attitude of watchfulness is what you’re seeking to communicate.
There Are Always Problems to Fix
There’s no end to innovative possibilities, but a problem needs to be recognized before a solution for it can be found. So, what you want to do is teach your employees to look at operations as though they always have some broken aspect which requires a fix.
Certainly, consequences must sometimes follow poor choices; but you need to look at the purpose behind a choice. Don’t punish employees for trying to innovate and making a mistake. You want to make the blame game something defunct, otherwise, employees will be afraid to try new things.
An MSP company that banishes blame, teaches staff to always fix problems, pays attention to incidental innovation, and works to innovate comprehensively will likely help enable your business to maintain innovative momentum.