Your MSP business should focus on communication clarity from the top-down internally, and from the inside out as pertains to clientele. Following are tips to help you most effectively communicate as intended:
Don’t Try to Tell a Future You Don’t Know
Your MSP business should make projections but avoid predictions. You don’t know what will happen in the future. But you can make a projection based on the available data. Just ensure you don’t voice projections as though they were predictions–you’ve got show the data you are working with.
Also, if you make a prediction about some proposed operational method, and it falls flat, you could turn employees who advocated such changes against you. So, don’t tell the future. Present the information you have and tell what that implies. Then clients can make a decision, and employees know why you’re doing what you are.
Be Sure You Clarify as Much as is Necessary
When you tell someone on your team to do something, or you give information to a client, clarification is key. You can’t get enough. Even if you go over things multiple times with your employees, there are going to be things which get improperly communicated. Don’t be afraid to have employees repeat things back and ask questions to make sure everyone is on the same page.
When You’re Talking to Someone, Don’t Avoid Eye Contact
For both employees and clients, eye contact is fundamental. When you look your team members in the eyes, this helps verify you’ve communicated what you intended. When you look prospective clients in the eye, you assure them and can determine where they’re coming from.
An MSP business that doesn’t act like it knows futures which can’t be seen, that clarifies, and that facilitates eye contact will be positioned for more effective communication. Such protocols can facilitate said communication both internally and externally.