A micromanager is bad for your MSP business. Such an individual will get caught up in the wrong details and spin their wheels uselessly. This ultimately ends up negatively impacting your business. Not only are employees dissatisfied, but managers aren’t getting anything done. However, astonishingly, there is a worse leadership paradigm out there called “lawnmower” leadership which you must be doubly sure to avoid. You’ve seen this before. Have you ever heard of “helicopter parents”?
Don’t Be a Helicopter Manager
These are parents who hover around their children, ensuring no obstacles encumber their forward progress. But here’s the issue: conflict builds resilience and fosters critical thinking. Helicopter parents actually end up physically, mentally, socially, and psychologically hampering their children. When they grow up, they become like many of those among the millennial generation today who persist in a state of arrested development or extended adolescence; pick the term you like best.
The same thing happens in the workplace. There are managers who hire talented individuals and do their best to ensure no obstacles or unpleasant circumstances encumber their way. This may work well for one or two employees, but your MSP business must necessarily expand to retain both relevancy and profitability over time. Managers don’t have time to “mow the lawn” in front of everybody who must cross the “field” of operations toward the “home base” of career stability. You need to let your team members learn how to solve problems on their own. This will enable them to function more effectively and productively in your company without needing someone to hold their hand. It will facilitate autonomy.
Striking a Balance
Both micromanagement and lawnmower leadership ultimately hamper operations in the same way but from different ideological angles. Avoid either form of management, and instead, vie for a balance between the two that isn’t so extreme. An MSP business that conducts a balanced leadership will enable employees to better perform their duties and thus better serve clientele.