Your MSP business needs to look into remote operations, especially in the time of COVID-19. Whatever your stance on the virus, the government response is real, and now many authorities are pushing you into a position where you must conduct remote operations. Bring Your Own Device (BYOD) is something many businesses were using already. Some infrastructure is already in place.
Tactics to Maximize Remote Operational Effectiveness
If you’re going to get things right here, you’ll definitely want to consider existing options, and which may fit your needs. You’ve also got the ability to make your own remote work solution that is utterly unique. In order to find the best fit for your business, you’ll want to be strategic. Following are a few ways to most effectively enable this outcome:
Put Together a Toolkit to Match Your Needs
You need to give your MSP business employees the tools they need for best success. There are a suite of digital tools which should be considered if you want the best results. You’ll want software that can manage remote devices, including updates and remote shutdowns as necessary.
You can use DaaS, or Device as a Service, if you like. This allows you to get everyone’s remote devices on the same page. Straightforward BYOD will put disparate devices into the network, and that can cause some operational static. You’ll want proper software and hardware for decentralization.
Facilitate the Most Effective Communication You Can
The better you can communicate with remote employees, the less operational static there will be. This will be your biggest hurdle, and Skype probably won’t be your most effective method of communication. However, it can work in a pinch. Get some advice from similar businesses and MSPs pertaining to what your best options are here.
Realistic Expectations Management, CRM, and Routine
You need to design expectations around what’s possible. Customer relationship management (CRM) software can help you automate task management. You want to get everyone in a favorable, sustainable, manageable routine. Something they can maintain regularly, continuously, and effectively.
CRM helps maintain both routine and proper expectations through the provision of data and messaging apparatus that gives workers some semblance of normality in their daily workload. The biggest problem you’ll have is people getting too “loose” owing to no clear schedule. Well, that, and communications. But with more effective routine management and communications, you may very well see increased productivity from BYOD across your operational surface area. You’ll certainly cut down overhead costs; it can be a win from multiple angles if you manage things right.
Establishing Effective Remote Operations
When your MSP business realistically manages expectations using CRM, establishes a clear routine, facilitates effective communication, and uses proper toolkits incorporating software as well as hardware, remote operations become streamlined. You can save money and see increased productivity. There’s a win-win to find here if you do the job right.