Companies that depend on MSP businesses understand that backup is not a luxury, but a necessity. As a business, it is imperative that they protect their internal documents, fast-changing transactional data, and customer-facing marketing statistics.
Backup and disaster recovery (BDR) do not signify the same thing. Backup refers to the process of making extra copies of data in case the original is damaged, destroyed or lost while disaster recovery in IT means returning the operations environment to the previous functioning state.
For your client’s backup and disaster management complement each other. If their business loses some or all data, but your operations environment is fine, they can utilize the backup function and load it back onto their systems. If their IT environment is not available, they will not be able to restore the backup data. This shows that for your clients protecting their data is not enough— their business must ensure the entire computing environment is secure including network, hardware, software, and data.
Consequently, the function of disaster management through an MSP business offers their company a complimentary, redundant environment where it will not just load back the data, but can restructure and operate their IT service when their primary system is un-available.
Relative to their business’ main data center, the recovery environment can be local or remote. It is not compulsory to have a remote environment since not all disasters require it. A good example is if their business went through a server breakdown, while your data center is in one piece, they can switch to local hardware and use it as their prime server for some time. Or if for instance their data center has been damaged then they will be required to switch to a remote center that has not been affected by the same calamity.
The switch to a new server will depend on their requirements and the capacity of your disaster recovery equipment. Three models distinguish how their data recovery can take place:
• Cold – This model preserves and backs up their data and replicates their systems in the form of images which are stored locally or remotely. The recovery servers are not loaded, but if requested they can be loaded and started.
• Warm – This model is like cold except the recovery servers are loaded onto their assigned hosts and configured. All that is required is to load the data and spin the servers.
• Hot – This model syncs up their data to their redundant environment which is running parallel to their primary.
Another important factor you should have potential customers consider is when hiring an MSP business is that their company does not have to wait for a calamity to benefit from disaster recovery solution. This is relevant when they are testing software upgrades, patches, or new use cases.