No one wants to be questioned or critiqued simply because they answer to a superior in the workplace. An MSP business headed by an overbearing manager or executive will prove unnecessarily stressful. Let’s take a quick look at a few ways to keep your team accountable without become embroiled in dramatic confrontations.
Begin with Clear Expectations
True leaders engage in conversations that are dialogues, as opposed to monologues. Each party involved in the discussion should have a full understanding of what is expected of them and how success will be gauged. The goals both parties agree on should be realistically achievable, specific, measurable and on a timeline. Maintain an open dialogue and all parties will feel as though their point of view is respected.
Converse Instead of Confronting
Tone of voice, body language and other nuances have the potential to make the difference between a situation feeling like a confrontation and a conversation. Do not stockpile complaints and dump them on your team all at once. Have a series of small conversations to guide your team in a constructive manner. These conversations can prevent destructive behaviors from spiraling to the point that they become major problems.
Provide Ongoing Feedback
Your team needs and deserves consistent feedback. Do not provide feedback once each year in a final review. Meet with your team regularly to discuss employee experiences, progress made toward goals, and subsequent benchmarks to strive for.
Zero In On Capability
Analyze an individual’s capability prior to assigning him or her to a specific project. It will also help o review an employee’s capability prior to reviewing performance. Understanding each employee’s capability is essential in establishing realistic expectations and evaluating the employee’s performance with accuracy.
Understand Your Scope of Influence
Managers and executives who do not have an accurate grasp on their influence find it difficult to motivate their team to be accountable. It is imperative your team trusts you. A team that does not trust its leader will prove hesitant to commit to MSP business projects. If this commitment does not exist, it will prove difficult to motivate employees and push them to new heights. The last thing you want to do is rely on fear or manipulation to persuade employees. The bottom line is, if your employees like you, they will be naturally accountable as they will be regularly interacting with you. Shift your focus to commitment, and accountability will be that much more likely to follow in the weeks and months ahead.
Don’t be Overbearing
No one likes an overbearing boss. Your MSP business is likely stressful enough without the presence of a nagging superior. Avoid confrontation, be civil and provide employees room to breathe. Follow the tips detailed above and you will find it is that much easier to keep your followers accountable without offending them.