An MSP business deals in technology. Technology always changes. There is no plateau that remains “flat” forever. Over time, a “curve” of technological shift will alter it, and if you’re not prepared, you will slide into irrelevance.
Nobody repairing floppy disks has an MSP committed to this task today. In the near future, similar realities will define present tech applications. Technology doubles on itself at 18-month intervals in accordance with the relationship Gordon Moore noticed in the sixties.
Pacing the Singularity
The supposed singularity has not come yet, and breakthroughs in tech areas like quantum computing keep pushing that threshold further into the future. Consequently, your MSP needs to establish a culture of learning as a means of retaining viability as time progresses. Following, this writing will briefly examine several broad areas of concentration applicable to establishing a strong culture of learning. These include:
- Collaboration internally and externally
- Internal and external empathy
- A culture of knowledge
Collaboration Internally and Externally
Your MSP business needs to maintain collaborative infrastructure internally and externally. Doing so will require keeping operations up to date on the latest tech software designed with collaboration in mind. Necessary data needs to be centralized and accessible. You need flexibility in operations.
Internal and External Empathy
Empathy is a skill which puts you into the “shoes” of both clientele and personnel. When you can see it from where they’re coming from, you’re more successful at identifying pain points and providing effective resolution.
Empathy-centered internal infrastructure will require transitioning with the times and helping clientele to do the same as necessary. To be empathetic, you’ll need to keep pace with what’s changing.
A Culture of Knowledge
Establishing a culture of knowledge can mean a number of different things, but primarily, it has to do with facilitating true understanding, or what’s been called “deep knowledge.” For example, anyone might understand the concept of servers networked together into a cloud. Do they understand specific details of the server’s mechanical makeup?
Some employees of your MSP will have this kind of information, and they should share it. There are a lot of potential resources throughout the “surface area” of your staff. With a culture of knowledge in place, that information can be shared, collectively increasing the understanding of your entire team.
As you acquire new knowledge from existing team members, and your organization expands, you can help new hires get an edge up on their forerunners. You’ll be able to help them avoid making the same mistakes earlier employees in their positions did. Over time, a culture of knowledge revitalizes your staff.
A Well-Defined Learning Culture
When an MSP business incorporates a culture of knowledge, structures operations around empathy, and facilitates collaboration internally and externally, you should naturally progress forward operationally. Properly orchestrated, a learning culture keeps your MSP up to date in an organic way which doesn’t require so much emphasis on R&D solutions. Consider existing operations, and how you might encourage a learning culture.