The Value of Delegation
An MSP business needs more than one person to run things. Sure, one exceptionally talented, bright, professional IT guy can do a lot by himself. However, eventually, should service provision have any quality at all, more customers will come, and business will start to expand. Without delegation, you’re going to be playing so much catch-up, service provision starts to lag.
Many in management fail to delegate because they don’t think those to whom they give specific assignments can properly handle them. As the old saying goes, when you want something to get done right, you’ve got to get it done yourself. Well, that’s not strictly true. In fact, it leads to micromanagement, and that rots your business from the inside out. Instead, practice strategic delegation following these tactics:
Big Tasks Must Be Delegated, Not Only Little Ones
Your MSP business will have many tasks that are large and require responsibility. You’ll have an instinct to only do those tasks yourself, but that’s going to tie you up. Delegation of small jobs is wise, but you’ll eventually have to delegate the large ones, too. The more you do it, the less difficult such delegation becomes. Choose your most trusted employees for the big tasks if that helps you be at peace with such decisions.
Design Standard Operating Procedures to Streamline Tasks
What’s the SOP, or standard operating procedure, on a given task? In terms of checking work, testing solutions, and monitoring the result, you should have some sort of SOP in place. Take the time to sit down and put legitimate SOP protocols together. Disseminate those protocols throughout your team so everyone is on the same page. Then, when you give people tasks, you can know at the very least they’ll be operating from the SOP you’ve provided, rather than figuring out how to get something done in a way that causes operational static.
Make Time to Delegate, Follow Up, Trust Employees to Work
If you simply delegate the moment you’ve got too much to handle on your own operational “plate” that’s going to almost assuredly put the wrong tasks in the wrong hands. You need to sit down and strategically plan out delegation. Once you’ve done this, trust those to whom you’ve delegated. If you’re always looking over their shoulder, it will make them nervous enough to make mistakes, and it will keep you from doing more important work.
An MSP business is going to get busy with time, and upper management must start delegating eventually. Make time to strategically delegate, trust employees, design SOPs, and assure you’re delegating big tasks, not just the little ones. A delegation approach like this should help reduce your own stress and facilitate more effective task completion.