Creating an ideal support plan is a valuable service for any successful MSP company. For many businesses, work comes to a halt when technical problems occur; knowing the benefits of having an all-inclusive IT technical support is the best way for you to get new clients and for them to get these problems quickly resolved. It also ensures their data is safe and their network is protected from any viruses or hackers. Information about concepts like protect their business’ sensitive information from being, and how your company can help can be the deciding factor in gaining a new client.
Key Components of an IT Support Plan
The strategy of creating an ideal support plan for a service or technical support package will vary from one situation to another. Therefore, it’s advisable for you to consult and tailor a package that matches the demands of their business. Listed below are features you should discuss that may help a company that is on the fence about contracting you:
1. System monitoring
All businesses need to work with a firm that will effectively monitor their system. That way, they can detect any suspicious documents, traffic, or viruses their system might bump into and handle the issue before it affects their business. They need to verify that the IT experts they’ll be working with are qualified and have the right tools to detect and fix the issue.
2. 24-hour access
Accessing their technical support 24/7 could help them deal with a temporary blip before it becomes a disaster. Technical issues can not only reduce the productivity of their staff— they can also result in losses. Having support available all the time is key to improving the security of their system and making sure their business will maintain its performance at a top-notch level.
3. On-site support
If their technical problem can’t be dealt with remotely, they’ll need a support team able to respond promptly to all calls and fix the problem.
How Technical IT Support Promotes the Safety of Their Data
1. Remote backup
You must ensure their that your backup system is efficient and reliable. An outdated and unreliable data backup exposes the valuable assets of their business to malicious hacks. In addition to simple backup, virtualization, business continuity, and disaster recovery plans are crucial to offering 100% protection for their confidential data.
2. Patch deployment
Your experienced IT support team will handle software patches when they and their employees are out of the office. The best service providers usually carry out patch deployment on a day-to-day, off-hour basis, protecting their firm’s technology from any form of lapsed security setting.
3. Anti-virus and anti-malware campaigns
Malware and viruses have increased at a fast rate in the technology sector. Businesses of all sizes have trouble when it comes to dealing with such advances. Various studies conducted since 2014 revealed that most data breaches came from malware and viruses delivered via an alarming range of means: infected attachments, contaminated links, and malicious email. An effective IT support plan created by your MSP company can deal with such advances and strengthen the overall tech security of their business.