Backup and disaster recovery (BDR) is an essential component of data protection. After all, data loss has the potential to close a business’s doors. BDR is not as straightforward as it might seem. If your MSP technology is not up-to-date and you implement BDR in an imprecise manner, it could lead to many problems down the line. Let’s take a look at some of the most common BDR pitfalls for MSPs:
A Lack of Off-Site Backups
Though critical information will likely be backed up on the premises, natural disasters can still destroy client data. The vendor should facilitate the backup of client information off-site. Ideally, this backup will be in the cloud.
Not Considering the Full Cost of Ownership
Too many MSPs analyze BDR solutions according to the beginning price per seat. Yet, there is often a massive difference between vendor offerings. As an example, certain BDR solutions include endless cloud storage, support, and special features like backup completion verification. Other BDR solutions won’t tack on extra fees for these features Certain BDR solutions will completely lack such features. Consider the total cost of ownership when selecting a BDR solution.
Static or Dynamic?
IT is as dynamic as it gets. If you choose a BDR vendor that refuses to stay up to date with the changes, you will be stuck with antiquated BDR solutions. Find out if the vendor has implemented any changes in the prior year. You should also find out if the vendor plans to implement changes in the coming year. If no changes have been or will be implemented, the provider is not dynamic. Furthermore, the BDR provider should offer solutions with image backup as well as a granular backup. Image backup is necessary for bare metal recovery that empowers businesses to enjoy full system protection with one backup.
Failing to Consider How Easy the Solution is to Use
Do not hesitate to perform hands-on testing to validate the BDR’s ease of use. The solution should be user-friendly, deployed with ease and managed according to client needs.
A Lack of Support
BDR solutions are inherently complex. There will likely be some hurdles to overcome at one point or another. The vendor must provide sufficient support in this instance. It should be localized and available 24 hours a day, seven days a week. You should not have to pay an extra premium to obtain the assistance you need.
Past behavior is often the best predictor of future behavior. If a potential BDR vendor has a solid reputation, that group is worth consideration. Just make sure you get plenty of feedback before characterizing a particular vendor has hardworking, diligent and customer-friendly.
Data security is of the utmost importance. Vendors must encrypt data and prevent improper access to data centers. Furthermore, they should be completely transparent about the nuances of their security practices.
Accepting Anything Less Than a Comprehensive Package
MSPs should market BDR as a component of full data protection rather than an on/off solution. The comprehensive package should include multiple layers of security like a firewall, white-listing and antivirus protection.
A Lack of Training
Your team should be comprehensively trained on the idiosyncrasies of the BDR product. Invest in training right away so your team is not constantly spending time on the phone with vendor representatives. Make use of the vendor’s services, especially the ones provided for free.
Failing to Test Backups Right Away
Have your MSP technology experts test the backup immediately after it is implemented. You need to know the backup system will function as designed if disaster strikes. So test it out, access the entire environment and monitor legacy computer systems on behalf of your customers.
BDR is What You Make of It
Don’t let data loss stemming from flawed MSP technology hinder your business. There are plenty of options that will comprehensively safeguard your clients’ information against threats. However, the one you select and the manner in which it is implemented is of critical importance. Choose wisely and you will have the in-depth security support necessary to keep your clients’ operations running like well-oiled machines.