Understanding the Situation
Every MSP business is taking a new and expanded role when it comes to the cloud. Cloud computing has the potential to increase operational possibilities at decreased cost. It’s the difference between driving across the country and flying across the country. You can’t drive from New York to LA for less than $500; you might not even be able to do it for less than $1,000. But you can catch some flights that are much, much cheaper, faster, and in many ways more convenient. Cloud computing likewise offers increased advantage for decreased cost when the scenario is right. Here are six things it’s advisable for your MSP to offer:
- Cloud Monitoring
- Automation Facilitation
- Client Cloud Managing
- SaaS/IaaS Common Ground
- Hybridization And Integration
- Be Prepared To Transcend Tradition
In 2014, $154 billion were spent on managed services— which included cloud computing. That’s a substantial figure, and one reason for that expansive spending is that tech applications which span global boundaries have a basic requirement for more cohesive monitoring. This monitoring must be continuous as cybercrime exigencies must have quick resolution to avoid losses. A client needs help keeping track of things like server failure, operational stability, and effectiveness of cloud systems when multiple users are involved in a network, not to mention security. There are quite a few things clients will need assistance with, and the MSP who can effectively monitor cloud operations will provide them an irreplaceable service.
Transitioning between IT environments is complicated. The greater the automation, the greater the convenience. If you can provide automated services through the cloud for your clients, it will— like cloud monitoring–be an invaluable service. The greater the degree of automated operations you can provide, the better. Find areas where other MSPs have failed to automate, and fill that gap if you can. You’ll save your clients time, and that means money.
Client Cloud Management
When it comes to public cloud utility, it’s very likely that MSP business clients will have multiple clouds which require management assistance. Some things your MSP can do to help optimize client operations include the management of connectivity between VM networks, support between disparate regions, and provision of the best storage options. If you can do these kinds of things without increasing costs for clients, you will be a very valuable resource for them.
SaaS/IaaS Common Ground
Software as a Service and Infrastructure as a Service will work well if they’re as aligned as possible. It becomes possible for workloads to be cohesively managed between IaaS and SaaS applications when common ground can be found. What does SaaS and IaaS common ground look like? Well, think of IaaS as renting a server on the cloud. Think of SaaS as using the cloud as a platform to facilitate more complex and all-encompassing software applications. Common ground would be running a SaaS platform from an IaaS solution.
Hybridization and Integration
You’re going to have instances where clients have private and public cloud needs. They’ll also have legacy systems which must be integrated between the two. If your MSP can work with such client needs, you’ll get more of them.
Before, an MSP didn’t take a “partner” role in their client’s affairs; they were just outsourced IT. Now, the complication and cost-effectiveness of the cloud require you to take a more central role in development for success. So be prepared to have a role closer to partner than service provider for your clients. The right clients make this a win-win for everyone.
An MSP providing cloud monitoring solutions allowing clients to implement greater automation and save time while managing their clouds is going to make your MSP business very useful to a diversity of transitioning customers. When you can provide common ground between SaaS and IaaS applications, this additionally saves time and brings value. Integration and hybridization are also important aspects of developing service, and all these things together will induce a more integral role for your MSP. The more you can offer via the cloud, the more successful your MSP has the potential to be.