In the world of hospitality, things are always moving; but as an MSP business, you can help hotels with one of their biggest issues: mobile device management or MDM. Hotel managers know that mobile devices help them to be more productive and efficient, but without proper management, they can soon run into big problems. Here are some of the main ways that you can help hotels with their mobile devices though managed MDM and bring in some new business for your company:
Explain 24-Hour Monitoring and Remote Support Capabilities
One of the things that hotels benefit from when using MDM is 24-hour support and monitoring. A hotel is not a business that has “normal business hours.” In fact, there is something going on in a hotel 24/7. So, what do hotel managers do when the always important front desk tablet stops working and they need it to check the status of a guest complaint? What if the manager on duty suddenly finds that his laptop, which has sensitive hotel information on it, is missing at 2 am? This isn’t something that can be immediately handed by an IT guy who lives 30 minutes away and doesn’t come in until 8 am. However, they can rely on an MSP business that offers managed mobile device management. You can easily fix these problems remotely.
Help with the Management of Hotel Mobile Devices
It doesn’t matter what type of mobile solutions that managers currently use in their hotel, they know that these solutions are extremely important to the operation of the property. These managers, who could soon become your clients, certainly don’t want to have to worry about if their mobile device vendor can help them out. With MDM capabilities offered by you, however, they never have to worry about this. Support for all of the hotel’s mobile devices is available quickly and efficiently, all while keeping their contacts and warranties intact. Make sure they know this up front, as this is something that they will love to hear about.
In addition to this, make sure that they know that the managed MDM services you offer include the full lifecycle management of your devices. You can give them assistance getting the mobile devices that the hotel requires and then you can help with managing the hotel’s inventory of mobile devices. Also, you can offer services like monitoring the use of the devices, upgrades, contracts, wiping the devices clean, and disposing of devices.
You might know that hotels are highly likely to be the target of hackers, so PCI compliance is extremely important. Hotels are also very unique entities that have different needs than other businesses. So, as a company that provides MDM management to hotels, you must understand this. You already know how hackers can easily take advantage of mobile devices. So, as part of the services you offer, you should also include system monitoring. Should a hack occur, the hotel would immediately be notified.
Finally, stress that using managed MDM helps to reduce costs, which certainly should make the GM or other executives quite happy. Even convincing them to add a couple of tablets to the hotel’s communication network can make a huge difference in the workload of several staff members. Yes, a hotel could keep hiring people and paying them week after week, or they could pay a fraction of the cost to you and see how mobile devices and the management of these devices can change the way they do business for the better.
These are only a few of the benefits you can offer to potential clients when convincing them to bring mobile devices into the operation of their hotel. When doing so, make sure to touch upon all of the benefits that your MSP business can offer.