Your MSP company doesn’t exist individually. It’s not just you and a conglomeration of people-shaped robots beneath you. You’re all part of a cohesive unit operating as a team. If you want to see the best operations you need to enable your team for success. Consider these techniques:
Ensure Personable Interactions
When interacting with employees throughout your MSP company, it’s integral your own humanity shine through. They need to think of you as someone who can be reasoned with. Sometimes you’re going to be wrong. If you can be reasoned with, you can avoid a mistake that could be costly. Granted, for the most part, you won’t make incorrect decisions; but unless you truly are a robot, there will be mistakes.
When you’ve got a personable relationship between yourself, managers, and those beneath them, you can mete out more effective critiques and operate with greater reliability. Nobody speaks up when they’re afraid of getting fired. Everybody speaks up when there’s positive incentive. Find your balance.
Don’t Be Opaque
Be as transparent as possible. Sometimes you’re going to have something which impacts operations and is beyond your ability to curtail. If you’ve got to let team members go, or shuffle them around, don’t be secretive. People are apt to get the wrong impression from opaque operations, rushing to secure themselves as they see fit. When you’re transparent, you avoid fallout related to such panic. Sometimes this is hard, but the end is better than playing cards too close to your chest.
Don’t leave emails requesting meetings or other things you find inconvenient on the back-burner. Respond quickly and reschedule if you have to. Treat those who are seeking to reach you how you would seek to be treated in their position.
An MSP company with management that is responsive, transparent, and personable will enable staff to greatest performance, so optimizing the entire operation. Consider your own management style and revitalize if you find this appears as though it would help your operation.