Your MSP business isn’t functioning at its most optimal levels. No MSP is— the best you can do is approach perfection, you’ll never get there. But you can get closer than competitors and doing that requires asking the right questions.
The right questions lead to the right answers, and the right answers help streamline operations. Following are questions worth asking:
Why Do You Want to Lead, and Why Will People Follow You?
Your MSP business has an endgame. Those in management or ownership often have a vision in mind they’re seeking much like the director of a movie has a vision he’s trying to convey.
If you know what your goal is, you’ll know where you’re trying to get. This could be a reason you’re leading. People may want to follow you because they’re aligned with your vision and you’re the best person to get them there. Or, there could be other answers.
What Code of Ethics Defines Yourself and Your Operation?
Your code of ethics will be in a certain way reflected by your brand. You want to be careful to answer this question carefully— it’s perhaps necessary for some leaders to examine themselves and find a code of ethics where one has yet to manifest. What your code is will trickle down through your company.
Which Challenges are Your Biggest Struggles?
Know the biggest challenges your company faces, and which strategies are best-suited to help you overcome them. If you don’t have effective strategies now, perhaps asking this question will help you know where to “start digging” for solution “gold.”
Your MSP business can’t shirk tough questions— though some are more appropriate to answer than others. Know your struggles, your code of ethics, and the reason behind your leadership. Answer these questions, and don’t be afraid to ask the harder ones as you progress forward. Questions lead to answers.