Ensuring Employee Engagement
Your MSP company cannot force somebody on your team to have a good attitude. Following are four characteristics of employees who have become apathetic and ways you enervate them:
- Unsatisfied customers
- They miss a lot of work
- Increasing and unreasonable conflict with coworkers
When your MSP company reaches a certain point, duties of employees may leave them with free time. This isn’t bad, but it can become problematic if employees become demoralized, which they will if you allow them too much time in which to become restless.
Idle hands are the devil’s workshop. However, busywork isn’t a good means of counteracting this. A better strategy is finding aspects of operation that could use some more hands. If code writing has reached an apex, perhaps have an employee with free time shadow someone in sales–provided they’ve got some spark of aptitude that direction. Don’t let bad attitudes fester.
If you find a stream of unsatisfied customers, you’ve likely got an apathetic employee who is not engaged and could care less how his lack of empathy affects clientele. This will start to lose your money, and it could be a firing offense, depending on the kind of complaints you sustain. You may have to shuffle that employee to another position, but try to observe them mistreating your customers
When you notice such negative developments, keep an eye on this team member, and catch them at it, then you’ll be more likely to initiate an attitude reversal organically.
They Miss a Lot of Work
Employees who miss a lot of work are trying to tell you something: they don’t want to be there. When you detect a spike in absenteeism within your MSP, you need to address that. Such individuals represent your weak link in the chain. Don’t let that kind of thing slide, or it could lose you business when their office goes unfilled at a critical point during operations.
Increasing and Unreasonable Conflict with Coworkers
Employees who aren’t engaged and aren’t interested in maintaining their positive relationship with your MSP aren’t going to worry too much about offending anyone. In fact, they’ll probably be on the offensive deliberately.
When someone is tired of working for you, and it’s time for them to go, they’re going to communicate that incidentally. They’ll get coworkers in trouble, they’ll not complete their natural quotient of work, and the list goes on. If you can’t reason with them, you’ll need to get them in a place they can’t do any damage until you can replace them.
Ensuring Optimal Operations
Your MSP company will have issues with employees from time to time. Keep yourself apprised of what’s going on and take appropriate action when you detect the signs of apathy. Tech emergencies can develop instantaneously, and you don’t want someone with a chip on his/her shoulder to impact a client’s trust in your business.