In this age of advancing technology, all businesses regardless of the size stand the risk of an IT security breach. A breach can be either external or internal. An external breach involves a party not authorized to access the business’s computer network while internal involves someone inside the business. According to most MSP businesses, external attackers target mostly small enterprises, which may not have the resources to combat external threats.
As an MSP Business, you should make sure your customers are taking the necessary measures of securing their data by having spam blockers, intrusion detection, firewalls, and anti-malware applications. However, do not allow them to forget the threats coming from within. Employees may inadvertently introduce malware by clicking on email attachments or when browsing the internet.
Thus, businesses must approach their IT security strategically. Having multiple solutions with each entry point is imperative. Their security must be installed properly, monitored, and even tested by a company such as yours to ensure it is working the way it is supposed to.
Here are some of the areas that businesses need to look into when it comes to IT security:
1. Computer Network
Your MSP business should Configure a firewall to filter unwanted traffic and allow only safe connections. They should also install spam protection. In addition, get permission to create a well monitored, and updated event-log management, intrusion detection, and prevention system as well as lock down all wireless access points.
2. Servers, Operating Systems, and Apps
Servers usually contain valuable data and user credentials such as passwords, which are subject to manipulation. Thus, protect your clients by ensuring that they have anti-malware protection and that they are aggressively patched and monitored throughout.
Businesses should classify their data and store it based on its value. It is also a good security measure for them to have their data encrypted and backed up using the following 3-2-1 rule:
• Store their data in three different copies
• Use at least two media types
• Store one copy in an offsite location
4. End-User Devices, Applications, and OSs
End-user devices always change, and are difficult to secure, making them a primary target. MSP business experts advise that you must aggressively patch your end-user devices and their operating systems. In addition, they should be monitored regularly and have an anti-malware protection. Any security update issued should be updated immediately.
Data should only be made available for those that need to know. Make sure clients are using complex passwords to restrict access from intruders. Businesses financial data should be accessed using a different login account or device. Ensure that they also encrypt all their sensitive emails.
Most of the time data breaches occur because of lack of knowledge about IT security. It is imperative that businesses ensure that their staff is well-trained on such matters. Make sure their employees know how to verify a link and an email attachment without clicking it. Make sure they know how to identify an unwanted ad. This training should be continuous as new employees are added.
7. Have a Written Information Security Plan (WISP)
This should be a number one requirement to ensure your customers security plans are documented and updated whenever changes are made.