Those who reach a position of authority are reliant upon their team’s ability to perform. If the team does not perform up to par, it will reflect badly on the superior(s). Certain staff members fail to complete assignments for all sorts of reasons. Anything from the inability or unwillingness to comprehend the task in question to the dislike of being micromanaged or insufficient time can lead to poor performance. The key is to give orders in a tactful and respectful manner. Your approach to leading others really does make a massive impact on how you are perceived and the motivation level of your team. Here are seven ways to give orders to subordinates and generate fantastic results at your MSP company:
1. Set the Stage
Tell the staff member there is a new task or project you need to discuss. If the employee is attempting to meet a deadline or interacting with someone, do not force the issue! You need your employee’s complete focus during this discussion. Set aside a period of time to talk about this project in-depth.
2. Give Detailed Directions
Explain the nuances of the project in detail. Be as specific as possible so the employee is clear on your expectations. Being as detailed as possible in this meeting is essential for workplace efficiency. If you skimp on the details when providing orders, you will be inundated with questions in the coming days and weeks. It is more efficient to get all of that information on the table when initially giving orders.
3. Explain Why the Employee has Been Selected for the Task
Tell the employee why he or she has been selected for this particular project or task. Perhaps you desire to tap into the employee’s unique skill set or talent. Maybe there is a pressing demand for a spreadsheet and no one else is available. If the employee knows why he or she has been selected for the work, the chances of success are that much higher.
4. Provide Details Necessary to Complete the Project
If there are additional details the employee might not be aware of, do not take any chances! Provide all pertinent information at the outset of the project. For example, if you need a spreadsheet designed in a certain way, make it known. This way, the job won’t have to be redone once or several times due to a lack of communication.
5. Set a Deadline
Employees tend to work more efficiently when they have a deadline to meet. However, it is a mistake to issue a deadline without your employee’s input. Ask him or her how long it will take to complete the task. Use this feedback when deciding on the deadline.
6. Follow Up
Do not send your employee back to his or her cubicle and simply assume the project will be completed without additional discussion. Inquire about the project’s status at periodic intervals. This is a chance for the employee to discuss issues that are hindering the project’s progression as well as other concerns.
7. Accept Employee Input
At your MSP company, engage in dialogues rather than monologues. Do not lose sight of the fact that your employees are the ones doing the work. They will likely have important insight and other information that facilitates the task’s completion. Perhaps, they will make suggestions that ultimately ramp up efficiency and save your business a ton of money.
The Moral of This Story is to Be Civil with Your Staff
If you are courteous when giving directions, your employees will prove that much more responsive. Do not abuse your position of authority. It does not matter if the leader in question works at a financial services firm, an MSP company, a law firm or any other type of business. Manners matter a great deal. Add a “please” after issuing an order. Show appreciation when employees perform. These basic manners will inspire your staff to meet your expectations. Furthermore, being cordial makes staff members feel as though they are valued by their leader.