Managed IT services is becoming increasingly necessary in a modern world that has transcended the 9-to-5 and now functions operationally around the clock. Las Vegas is no longer the city that never sleeps. Today, even small towns with many SMBs are finding that they must remain available around the clock to handle changing client needs. When it comes to security, though, hackers never sleep. As a matter of fact, you’re likely to find them at their most active in the “wee small hours of the morning,” as the old song goes. That’s when most individuals sleep and when anomalous activity is less likely to be noticed. In short, there are many reasons to upgrade your MSP Company, so you can provide round-the-clock IT support. These include:
• Expanded security
• Increased availability for clients
• Associated cost reduction
• More competitive ability
Providers of managed IT services need to monitor operations 24/7. When it comes to security, even the smallest business is going to be at risk. Cybercriminals know that smaller businesses are less likely to have continuous monitoring at night. They also know that security, in general, may not exist. Ransomware, malware, spyware, adware— you name it, if it’s malicious and can hold your system hostage, it’s going to be aimed at your customers. If your MSP Company can provide a dedicated security solution watching operations around the clock, unavoidable anomalous behavior is acted on, and your clients are protected.
Increased Availability for Clients
It’s no good for your clients to have their business available around the clock if it isn’t properly secured. Client information can be stolen. Sensitive information is a means to an end for hackers, especially in financial, legal or health industries. Even if you’re customers provide the right services, but they aren’t monitored and secured by your MSP business, they could be putting their clients at risk.
Meanwhile, if your clients are always available for their customers the moment they need them, and they know that their interactions with your client will not compromise personal information, the end user is likely to see an increase in both retention and acquisition.
Associated Cost Reduction
It’s expensive to deal with the fallout of a cybercriminal attack. You client could even face bankruptcy if the hacking event happens at the wrong time. With your 24/7 support, though, you can help them make more money with clients while reducing losses from avoidable security compromises.
Remember that your client’s security isn’t just compromised by hackers. Sometimes, equipment can fail at a critical juncture, or overnight employees can make mistakes on end-user portals that tax their system. Around-the-clock support sees all those anomalies, corrects bad behavior and can stop trends that would harm your infrastructure.
More Competitive Ability
When your customers are available around the clock, saving money in terms of “catch-up” and have generally more secure operations, it increases their ability to compete in the marketplace. You can bet that if your customers aren’t already using 24/7 IT services, they’re thinking about it. Don’t let your MSP company competition beat you to the punch, or you will have to play catch up with them and outrun them.